A smooth rhythm with a moderate pitch indicates
A. Lack of confidence
B. Confidence
C. Lack of clarity
D. Confusion
A smooth rhythm with a moderate pitch indicates Read More »
A. Lack of confidence
B. Confidence
C. Lack of clarity
D. Confusion
A smooth rhythm with a moderate pitch indicates Read More »
A. Request for adjustment
B. Response to adjustment
C. Responsible adjustment
D. None of the above
A claim letter is also called a……… Read More »
A. Anger
B. Distrust
C. Ideas
D. Scepticism
Non verbal messages can communicate all of the following except Read More »
A. Implies
B. Infers
C. Infuriates
D. Induces
Silence sometimes. …..consent Read More »
A. Routine
B. Argumentative
C. Persuasive
D. Bad news
A resume is a type of a Read More »
A.Compensation
B. Customer service
C. Warranty
D. All of the above
While handling complaints you need to refer to the policy of the organization Read More »
A. Invited
B. Rejected
C. Instigated
D. None of the above
Solicited sales letters have been _______ by the prospect Read More »
A. Is it relevant
B. Is it long enough
C. Is is pleasant
D. Both a and b
The buffer for a bad news message should be evaluated by asking the following questions Read More »
A. Resistant to the message
B. receptive to the message
C. Neutral to the message
D. All of the above
Letters are generally written inductively when the audience is likely to be Read More »
A. Chalk board
B. Slides
C. Physical objects
D. None of the above
Which of the following is not a visual aid. Read More »